A great example of how leadership competencies are required regardless of job type, level or industry. Having had experience with Home Health Aids they are critical to caring for those in need, and it takes a lot more than the functional requirements that most organizations focus on and hire for. Decision Quality and Dealing with Ambiguity just touch on the leadership/behavioral competencies that differentiate the Home Health Aid.
http://www.wbjournal.com/article/20140224/METROWEST02/302209997